Refund even without asking???

I have discussed the return policy at Costco in several other posts, whether by praising it (Returning at Costco), making fun of ways some shoppers have taken advantage of it (Ridiculous Returns), and even questioning whether it is too generous (Maybe they are too generous…).  The current post expands on the return policy by discussing a recent situation in which Costco refunded money without even being asked.

What?? Yes, it happened.

A family member forwarded me the following email from Costco:

[[Dear XXXXXXXX,

Our records show that you recently purchased the Kirkland Signature 4-piece Golf Balls (Item #1250052). Feedback we received since the item went on sale shows that some of the balls do not meet the high standards that are expected for the Kirkland Signature brand. Therefore, Costco is refunding your credit card for your purchase and the shipping costs (two separate credits). There is no need to return the item.

As with any Kirkland Signature item, if ever you are not completely satisfied with the product, your money will be refunded.

Please accept our apologies, and thank you for your continued support.

Tim Farmer

VP/GMM Merchandising Costco Wholesale]]

What do you think of this customer service?

Any excellent customer service stories to share?